STORE PURCHASE POLICY

Shipping Policy

  1. Processing Time:

    • Orders are processed within 1-2 business days.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods and Delivery Times:

    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
    • Overnight Shipping: 1 business day.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of the order and the delivery location.
    • Free standard shipping on orders over 50 rupees.

  4. International Shipping:

    • We ship internationally to select countries.
    • International shipping rates and delivery times vary by destination.

  5. Order Tracking:

    • Once your order has shipped, you will receive a confirmation email with a tracking number.

  6. Shipping Restrictions:

    • We do not ship to P.O. boxes or APO/FPO addresses.
    • Some products may have shipping restrictions due to local laws and regulations.

Returns Policy

  1. Eligibility:

    • Items must be returned within 30 days of purchase.
    • Items must be in their original condition, unused, and with all original packaging and tags attached.
    • Items marked as final sale are not eligible for return.

  2. Return Process:

    • Contact our customer service team to initiate a return.
    • You will receive a return authorization number and detailed instructions on how to return your item.
    • Once the returned item is received and inspected, we will provide a store coupon within 24 hours of approval. Please note, no exchange or replacement is offered.

  3. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Policy

  1. Refund Eligibility:

    • Refunds will be issued for returned items that meet our return policy criteria.
    • Original shipping costs are non-refundable.

  2. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.